Providence Health & Services Manager On-Site Access in Polson, Montana
Providence is calling a Manager On-Site Access ( Patient Registration , Day Shift, 1.0) to Providence St. Joseph Medical Center in Polson, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.
In this position you will:
Manages Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement.
Ensures Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.
Tracks KPI’s, metrics and takes action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded.
Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies.
Develops strong working relationships with facility/regional department Managers to ensure open communication channels and coordinated service delivery.
Ensures department compliance with Federal, State and local laws, standards and regulations.
Develops and mentors Supervisor(s) and staff.
Represents Access Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and the patient experience.
Maintains primary responsibility for department disaster and contingency planning.
Based on position, may have responsibility for oversight of PBX/Information Desk and/or Inpatient/Bed Control/Transfer Center function(s).
Works effectively with team members across functional and geographic regions
Required qualifications for this position include:
Bachelor's Degree preferably in a healthcare related field Or equivalent educ/experience
5 years overall experience in integrated healthcare system in any aspect of access services or related position
3 years management experience
Preferred qualifications for this position include:
Epic Healthcare Systems experience
Certified Healthcare Access Manager (CHAM)
About the hospital you will serve.
Providence St. Joseph Medical Center is a 22-bed critical access hospital in beautiful northwest Montana employing nearly 250 employees, including physicians. With expanding services, building renovations and outstanding technology, our community hospital is the heart of medical care in Polson, Montana and the large, sparsely populated surrounding area. We have close ties to St. Patrick Hospital, Providence's tertiary center located 66 miles away in Missoula.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 248187